1. Purpose
These terms govern the use of PharmaCare software. By using the software, you fully accept these terms.
2. License
Purchase grants a non-exclusive, non-transferable license limited to the practice or clinic designated at purchase. Any reproduction or redistribution is prohibited.
3. Personal Data
PharmaCare can be used in both local and online (cloud-based) environments.
For the local version, the software is installed on your own system. No patient data is transmitted to our servers. You are fully responsible for backing up and securing your data in accordance with the laws in your country.
For the online version, patient data is securely stored on protected servers using industry-standard security measures. All data is transmitted via encrypted connections (HTTPS) to ensure confidentiality and protection against unauthorized access.
Access to data is strictly restricted to authorized users within your clinic. We do not access, share, or sell your data to any third parties. Your data remains private and under your control at all times.
4. Support & Maintenance
Technical support is included according to your plan terms. Bug fix updates are provided free of charge. Major updates may require an additional fee.
5. Custom Plan – Scope of Customization
The Custom (Enterprise) plan includes an initial customization phase, during which the software is configured and developed according to the requirements defined with the client at the start of the engagement. Once this initial setup is complete, minor improvements and reasonable adjustments requested by the client are generally included at no additional cost, and core product improvements developed by PharmaCare are automatically deployed to all clients free of charge.
Requests that involve major customization — including changes to the system's logic or architecture, or that require significant development time and technical resources — are treated as separate development work. Depending on the nature of the request, such work may be billed as a one-time development fee, included in a specific monthly arrangement, or quoted individually. The cost depends on technical complexity, development time, required resources, and whether external integrations or third-party providers are involved.
For every new request, our technical team will assess it and clearly indicate whether it is included as a standard improvement at no additional cost, or requires a separate development quote.
6. Termination
Either party may terminate the service with thirty (30) days' written notice. Upon termination, the client will have thirty (30) days to request an export of their data in a standard format (CSV/SQL). After this period, PharmaCare may permanently delete the client's data from its servers. PharmaCare reserves the right to suspend or terminate access immediately in case of non-payment, misuse of the software, or violation of these Terms.
7. Payment & Late Payment
Subscription fees are billed in advance according to the client's chosen plan and billing cycle. In case of non-payment after the due date, PharmaCare may suspend access to the account following a grace period of seven (7) days' notice. Access will be restored upon receipt of payment. Repeated late payments may result in termination of the service.
8. Data Ownership
All patient and clinic data entered into PharmaCare remains the sole property of the client. PharmaCare acts solely as a data processor/host and claims no ownership over this data. Upon termination of the service, the client retains the right to request a full export of their data as described in Section 6 (Termination).
9. Pricing Changes
PharmaCare reserves the right to modify its subscription pricing. Existing clients will be notified at least thirty (30) days in advance of any pricing change, which will take effect at the start of the next billing cycle. Continued use of the service after this notice period constitutes acceptance of the new pricing.
10. Liability
PharmaCare performs regular backups of hosted data as part of the cloud service. However, PharmaCare cannot be held liable for data loss resulting from misuse of the software, unauthorized access due to the client's failure to secure login credentials, or force majeure events affecting third-party infrastructure providers. PharmaCare's liability for any claim related to the service is limited to the fees paid by the client in the three (3) months preceding the claim.
11. Contact
For any questions regarding these Terms, contact us via WhatsApp at +212 634 922 419 or by email at info@pharmacare.app.
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